FAQ

Payments:

We accept Visa, MasterCard, Discover Card, American Express and E-Check Payments (where you can pay with your checking account). Paypal accepts all of these payment types.

Do I need to have a Paypal account to make a purchase?
No, you don't need to login to paypal to make a purchase. You can use your credit card by clicking on the "Continue" without logging in button which can be found near the bottom of the screen.

How will I know my order has been received?
Once an order is received, you will receive an order confirmation email to the address you entered during the sites secure checkout. Please note: A valid email address is required for the order confirmation email to be received. Yahoo, AOL and Hotmail spam filters may block our confirmation emails if set too high.

Why Should I trust you?
We have a proven track record of excellent customer service and support. You can find us on Bizrate, Shopping.com, Nextag, and Pricegrabber. We guarantee your privacy and security. Customer service is very important to us and we strive to give each customer 100% satisfaction!

How are the packages shipped? Will anyone know what is being shipped to me?
No, All orders are shipped discreetly in a plain, unmarked package. There is no clue on the outside of the package as to the contents! You can feel safe having a shipment sent to your home or work address. 100% Discreet Shipping!

Will Adult Toy Oasis appear on my credit card statement? ?
No, Oasis Bill will be shown on your statement. There will be no clue on the credit card or billing statement as to what you ordered. There is no reference to what you ordered or mention of the type of site you ordered from. Our charge will show on your bill as atloenterprise or Oasis Bill..

Is my information secure?
Yes. Our Shopping Secure platform uses secure servers to protect your personal information, including your name, address, and credit card information. We use the Stronghold secure server. It supports industry-standard 128-bit SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form. Your safety and security is our number one priority.

Do you offer shipping to a United States Postal Service P.O. Box?

Most items available at AdultToyOasis.com can be shipped to P.O. Boxes.

If any items within your order cannot be shipped using the United States Postal Service, you will be asked to provide a physical address for shipping.

Items shipped to a P.O. Box are not eligible for expedited shipping.

How to contact us:

By Email:

CustomerService@AdultToyOasis.com

By Phone:

#1-877-892-3367

By standard mail:
Adult Toy Oasis
One Commerce Center
Suite 931
Middletown, DE 19709

Business Hours:

Monday - Friday: 10:00am - 5:00pm Eastern Standard Time

Sat - Sun: Closed

Holidays: Closed

Backorders:
We try to maintain a high inventory level on all of our items, however, there are times when a particular style, color, or size is not in stock. If this is the case, we will cancel that part of the order and ship the remaining items. We will e-mail you that the item is on backorder and we will inform you when the item becomes available, you may also wish to replace it with a different item.

Cancellations:
Orders are sent immediately via our ordering system to our warehouses for processing. If you wish to cancel your order you may contact us via email and request that your order be cancelled. However, we cannot guarantee that your order will be cancelled as the shipping process begins as soon as an order is placed. It is unlikely that we will be able to cancel your order once it has been placed.

Privacy Policy:

At Adult Toy Oasis, we value your business and do all we can to protect your information. Adult Toy Oasis recognizes your right to Internet privacy and security. The information that you provide to us will only be used solely for our purposes, to gather information about you so that we might be able to further personalize our service to you as well as customize our services in order to serve you better. We guarantee that the information we have about you will not be sold, rented, or exchanged for benefits to other companies. We may, however, use third parties to aid us in providing great service to you, such as payment processing, mail delivery and fulfilling of orders etc. If in the necessary event that your personal information is provided to third parties, we assure you that such information will be handled in the strictest confidence. Your personal information is used to verify your identity, collect payment, and ship your order.